A short story about a used car lot where you design your own salesman at a kiosk, and the one guy working there performs it back at you.

Josh's No-Stress Used Cars
4 mins
799 words

Josh’s No-Stress Used Carsh1

A used car lot with a sign reading Josh's No-Stress Used Cars: no surprises, except the ones you asked for

Introductionh2

Every bad car-buying experience is really a consent problem. The pressure, the fake manager trip, the guy who says your first name eleven times — none of it is inherently offensive. It’s offensive because it’s done to you.

So: what if it were opt-in? What if the whole performance were a form you filled out?


Storyh2

A dealership for people who hate dealerships. No salesman ambush, no hidden fees, no “let me check with my manager” — unless you fill out the form asking for exactly that. You design your own salesman at a kiosk, hand it to the one guy working there, and he performs it back at you. The catch: he’s also the entire company.


You pull into the lot and the first thing that hits you is the silence. No one materializes from behind a Tahoe. No one is “just finishing up with another customer” and waving at you to wait. Every car has a laminated card on the windshield with the actual price — not “starting at,” not “plus fees,” the number you’d pay. You walk the rows in peace like a normal adult inspecting a major purchase. It’s unsettling. You keep waiting for the ambush. It never comes.

You go inside. There’s just me at a desk. I nod, point you toward the kiosk in the corner, and go back to whatever I was doing. The kiosk is a touchscreen and a little thermal printer, like ordering pho.

The form has two sections.

Josh’s No-Stress Used Cars Customer experience intake · Terminal 1

01 Logistics

  • Do you want detailed feature walkthroughs, or do you already know what you want?
  • Test drive: solo, or accompanied?
  • Financing pitch: yes / no / “mention it once and never again”
  • Extended warranty: hard pitch / soft mention / do not speak of it

02 Performance

Now, let’s talk about your salesman.

  • Energy level (1–10)
  • Should he use your first name a suspicious number of times?
  • Should he pretend to “go check with the manager”? (If yes: how many times?)
  • Should he act like this specific car is the one he personally would buy?
  • Should he invent a fake competing buyer who’s “also been looking at this one”?
  • Should he tell you a personal anecdote? (Topic randomized.)
  • Closing handshake: firm / two-handed / none

At the end, should I toss you the keys? Y / N

You fill it out. Let’s say you went: energy 4, no first-name thing, yes to the manager bit (twice), yes he’d buy this one himself, no fake competing buyer, and keys: toss.

You print it. You hand it to me. I read it carefully, top to bottom, like a doctor reviewing a chart. I nod once. “Okay. I’ll go get him for you.”

I stand up. I walk to the back hallway. You hear a door. Maybe forty seconds of nothing. Then the door again, and I come back out — but the energy’s different now. Slightly more shoulders. A pen clicked once. “Hey, sorry to keep you waiting. I’m Josh, I’ll be helping you today.” Same face. Same desk. We both know. Neither of us acknowledges it.

We walk the lot. Energy 4, so it’s mellow — I’m not selling, I’m “just showing you around.” We get to the car you flagged. I do the thing where I rest a hand on the roof and go quiet for a second. “Honestly? This is the one I’d buy. I almost did.” You requested that. I’m holding up my end.

You say you’re interested but the price. I get a look on my face like this physically pains me. “Let me see what I can do.” I walk to the back hallway. Door. Twenty seconds. Door. I come back slightly grim. “He’ll do it, but he wasn’t happy about it.” There is no he. You know there’s no he. I go back one more time later for the warranty because the form said twice, and I return having clearly “lost” that one, which makes you feel like you won.

Paperwork’s painless because there was never any padding to negotiate out of. We shake — firm, per spec. And then, because the box was checked, I don’t hand you the keys. I step back, give a little underhand toss, and you catch them. Or you don’t, and they hit the floor, and we both pretend that didn’t happen.

You drive off having had the exact car-buying experience you ordered, performed by the one man who also took your money.

The tagline on the sign out front, as you pull out: “No surprises. Except the ones you asked for.”